1	e-Government… … Reality & Ambitions
2	e-Government Phases Phase 1 – 01/07/2001 - 30/06/2007 Set and approve the e-Government strategical plan Implement and assess pilot projects Start geographical & sectorial deployment of some projects Phase 2 – 01/07/2007 - 30/06/2012 Transformation of pilot projects to national ones Development of government administrative body to cope with new mechanisms
3	UNPAN Report 2008
4	E-Government Programs Developing Government Services Enterprise Resource Planning Establishing and Linking National Databases
5	Government Services Development Program Objectives Provide distinguished services for citizens, businessmen and investors: Wherever they are At their convenience Efficiently and Accurately At the appropriate time Provide a convenient working environment for both employees and citizens Promote transparency through separation between citizen and service provider Enhance monitoring and follow-up procedures
6	Service Delivery Channels Internet Egyptian Government Portal (BAWABA) Investment Portal Business Portal Education Portal Governorates Portals Phones Land Lines (Call centers and CRMs) Mobile Phones (SMS) Service Providers Service Bureaus Individuals Window One Stop Shop
7	Internet Services The Egyptian e-Government Portal www.egypt.gov.eg Number of Visitors: One million/Month Integrated services Target 200 services Currently available 87 services Service procedure enquiry (download application form) Currently available 600 forms Information services Constitution & laws University Enrolment Rules Instructions for Travelers Directories for: ministries, governorates, and government websites
8	Internet Services Investment Portal www.investment.gov.eg Information provided in four languages: Information needed by an investor (asset management, financial services, etc…) Investment opportunities (150 +) Total number of visitors during 2007: 5 million Business Portal www.business.gov.eg
9	Phone Services/Service Providers Government Call Center 19468 – 19GOV 11 entities Enquiries/suggestions/complaints Service Providers (on behalf of the citizen) 500 public service kiosks (outsourced) 200 post offices 150 youth (individuals) Professional assemblies (chambers of commerce, judges’ club ..etc)
10	Window Services - One Stop Shop Municipality (Local Government) Services 35 Citizen Service Centers were inaugurated – One Stop Shop 26 Citizen Service Centers are under development (to be launched by end of 2008) Target 288 Citizen Service Centers Courts Developed 4 courts Target 24 preliminary + 5 family affairs + 8 appeals Departments of Motor vehicles Service availed 19 units (Internet) Target 139 units (One Stop shop and Internet) Commercial Registration Automated 59 offices + 14 chambers of commerce + 4 investment authorities Target 66 offices + 26 chambers of commerce
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12	Enterprise Resources Planning Program
13	Establishing & Integrating National Databases Social Outcome e.g. Family Data Base Linking Education D.B. and National ID D.B. to determine those escaping from school at earlier stages Economical Outcome e.g. Real-Estate ID Economical Establishments ID
14	Establishing & Integrating National Databases
15	"Unprecedented goal" Unprecedented goal is reached through an Unprecedented action
16	"Thank You …" Thank You … darwish@ad.gov.eg